Summary

With a history of success providing Change and IT solutions to our clients, we understand what is needed to work in the challenging environment of Business Change. We hire bright and enthusiastic graduates to join our friendly team here at ea Change and then deploy them onsite with one of our clients to work on a project of theirs. With monthly catchups with ea Directors, a buddy system for a phone call at any time, training and mentorship provided by our in-house Change experts, and a fully-funded, bespoke, accredited training programme; our Technical Analysts are an integral part of the ea family.

You will initially embark on this journey as a Technical Analyst under the guidance of an established expert in the field, learning the necessary skills needed to work in an IT environment. Our in-house Change experts work closely with your on-site manager to guide your career into either a Software Development, Data Analytics or Automation direction. This opportunity is a fast track into an exciting and dynamic world where forward-thinking, innovation and confidence to express oneself are the key to success.

Benefits

• Diverse career paths,
• Commercial experience working with a large organisation within Financial Services,
• The chance to get stuck into a major nationwide Change project,
• The opportunity to work within a technical team in the Automation space,
• Flexible working - 3 days a week from home (ability to work full time from the office if desired),
• Full ea staff benefits including lunchtime activities, social sports teams and more,
• A fast-track career pathway with extensive progression opportunities,
• By name and nature, no two weeks are ever the same working in Change.

Requirements

• A technical undergraduate degree,
• Good excel skills,
• An understanding of PowerBI or Jira is a bonus,
• An enthusiasm to work in Change and IT,
• A full clean driving license and access to a car,
• Strong soft skills are looked upon favourably.

Location

Bristol.

Start dates

January 2023.

Starting salary

£25,000 (with annual reviews)

 Job Title: Data Scientist

Headcount: 1

Duration: 6 months

Rate: £813pwd

Location: 48 Chiswell ST (up to 1-2 times a week)

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

Intelligent Automation is key to the effective realisation of our goal to enable great experiences for our customers, colleagues and clients. Data and advanced analytics plays a key role in advising how we design new products, services and processes.

Want to hear more?

As the adoption of Data, Analytics and Intelligent Automation continues, the role of this Applied Science Automation Designer is to ensure that these capabilities are playing an effective role in advising the Group’s Transformation agenda. Helping ensure we continuously improve outcomes for customers by having a comprehensive understanding of their financial behaviours and the products, services and processes that meet their needs.

The role is focused on creating awareness and driving adoption of Data, Analytics and Intelligent Automation across a broad range of domains. Working collaboratively with delivery teams in the Chief Data Office and Intelligent Automation labs to apply expertise in order to shape solutions and drive data centric ways of working and deliver Automation solutions.

Working within a small team you'll have the opportunity to influence significant and enduring change; helping improve customer experience and reach the right outcomes for customers.

The main purpose of this role is to advocate and drive greater adoption of Data, Analytics and Intelligent Automation. Working collaboratively across a broad range of customers to identify and recommend where Applied Science tools, techniques and capabilities can improve customer outcomes and realise commercial value. Shaping new implementations and working collaboratively with the Bank of the Future and other customers to effectively resource and deliver change, realise value and deliver better outcomes for customers. You'll be key to the positioning and communication of these capabilities to colleagues across the Group.

For this role the specific Applied Science capabilities of interest are aligned to our Intelligent Automation enablers of Digital Products, Natural Language Analytics Products, Virtual Assistants, RPA+ and Machine Learning Platforms. Your accountabilities will include;

• Networking effectively across a range of partners to understand and share opportunities for improving customer outcomes and processes.
• Passionately advocate the use of relevant Bank of the Future Enablers to support Transformation goals
• Advocate a data-driven approach to Design processes, utilising the breadth of internal data sources, tools and capabilities to better understand customer behaviours.
• Critically analyse existing processes, systems and procedures to identify innovative ways.
• Evaluate complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
• Puts the customer at the heart of the design when considering Applied Sciences.
• Grow own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or mentoring in area of expertise to others throughout the organisation.
• Deliver outcomes by leading and influencing others and working within established systems.

About you;

• Demonstrable experience (direct or indirect) in one or more Intelligent Automation (IA) capabilities like Chatbot, RPA, Document Processing, Machine Learning, Speech Analytics.
• Have a good understanding of more than one financial product end to end journey. On-boarding and/or Servicing journeys.
• Experienced in working with senior stakeholders helping them taking critical decisions.
• Experienced in supporting multiple business areas/projects at the same time.
• Experienced in writing proposal document – Desired skill.
• Challenging the status quo where appropriate to improve customer and colleague journeys
• Building and leveraging robust stakeholder relationships to embed Intelligent Automation capabilities.

You’d get a benefits package that includes;

• A performance related bonus.
• Generous pension contribution.
• 30 Days leave plus bank holidays.
• A flexible cash pot (4% of base salary) to spend on benefits.
• Private health cover.
• Wider corporate benefits and perks.

As a new colleague, you’ll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So if you possess the skills we’re seeking then get in touch, we’d love to hear from you.

Together we make it possible.

Graduate Software Engineer

Summary

With a history of success providing Change and IT solutions to our clients, we understand what is needed to work in the challenging environment of Transformation and IT. We hire bright and enthusiastic graduates to join our friendly team here at ea Change and then deploy them onsite with one of our clients to work on a project of theirs. With monthly catchups with ea Directors, a buddy system for a phone call at any time, training and mentorship provided by our in-house Change experts, and a fully funded, bespoke, accredited training programme; our Project Analysts are an integral part of the ea family.

You will initially embark on this journey as a Graduate Software Engineer under the guidance of an established Developer or Technical Professional, learning the necessary skills needed to work in Tech environment. Our in-house IT experts work closely with your on-site manager to guide your career into either an Analyst, Developer, or Tester. This opportunity is a fast track into an exciting and dynamic world where forward-thinking, innovation and confidence to express oneself are the key to success.

Benefits

• Diverse career paths – become a Developer, Tester, or Technical Analyst,
• Commercial experience working with a large organisation within Financial Services,
• The chance to get stuck into a major nationwide Change and IT project,
• A fast-track career pathway with extensive progression opportunities,
• The ability to upskill in a Consultancy workspace.

Requirements

• An undergraduate degree in a Technical Field,
• An enthusiasm to work in Change and IT,
• Right to work in the United Kingdom,
• Good soft skills are beneficial.

Location

Bristol (London and Edinburgh opportunities also available)

Start dates

January - February 2023.

Starting salary

£25,000 + with annual reviews. 

Job Title: Customer Experience Lead

Headcount: 2

Duration: 6 months, possible extension in 2023

Rate: £563pwd( Would be negotiable for the right skill set/Experience)

Location: Edinburgh Port Hamilton (Hybrid. 1 day in the office but would need to be flexible for workshops etc)

Customer Experience Design (CXD) Lead (Grade F)

At Lloyds Banking Group, we have a clear purpose – to help Britain prosper and build deep, enriching relationships with our customers. Through our brands, we have a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy.

We’re building an inclusive, values-led culture where colleagues feel recognised and rewarded for their contributions. Join us and you’ll have the opportunity to reach your full potential, whatever your role or background.

About the role

The services we design are integral to our customers’ lives, and this role focuses on their entire experience – at every stage, across all touchpoints. You’ll see designs through every stage of the process, from concept through to production.

It’s an amazing opportunity to shape the way we engage and build relationships with our customers, support their needs and get them the right products.

You’ll lead a team of Designers across one of our Platform Teams within Insurance Protection and Investments.  We’re looking for someone who can inspire and lead designers and researchers to be creative and ensure customer is at the heart.  To succeed in this role, we’re looking for someone who thinks critically and builds strong relationships. 

You and your team will shape and deliver customer experiences working with data analysts, behavioural scientists and other specialist roles.  You will be responsible for strategy formation, concept development, and design delivery, partnering with product owners, business analysts, engineers and senior leaders to see ideas through to implementation.

You’ll make a difference when you:

• Take responsibility for shaping and implementing the design strategy and customer experience across the one of our Insurance Platforms.

• Work with research teams across the organisation to better understand the needs of businesses from the smallest business to the largest financial institutions.

• Understand design goals and challenges in the context of our business and engineering priorities, and drive a holistic approach.

• Ensure customer value is central to decision-making from shaping of the proposition to embedding measurement into journey design.

• Collaborate with Designers across other areas to ensure design and delivery of a joined-up experience.

• Develop strong relationships with senior leaders to enable strategic influence of future customer experience design.

• Mentor and coach Designers within the platform and build a strong culture of collaboration.

What we like:

Empathetic | Daring |Inquisitive | Problem-solving | Proactive customer advocate.

Role: Senior AWS Engineer
Rate: £800/day (via umbrella)
Location: Remote / Gloucester
Duration: 6 months
Start date: ASAP

Excellent opportunity for an experienced Senior AWS Engineer to work with an established financial services client with scope to extend beyond initial 6 month period.

This contractor will play a pivotal role in supporting the adoption of AWS AI services in order to deliver robust and secure environments which fit with existing governance and standards.

Knowledge / experience required: 

•    AWS Cloud background
•    AWS Solution Architect Professional certification
•    AWS ML Speciality certified
•    AWS Transcribe, Comprehend & Sagemaker

Role: Enterprise Architect (Digital Transformation)

Rate: £850 - £875/day (umbrella)

Duration: 6 months (3-5 year programme)

Numerous Enterprise Architects are required for a long-term contract based in London (with flexible/remote working available). 
This will be working with a market-leading banking client, and will require the successful candidate to hit the ground running.

Key skills & experience required:

- Extensive Enterprise Architecture experience ideally operating within Financial Services.

- Experience within a commercial banking context.

- Excellent communication skills with the ability to influence.

- Stakeholder engagement: Ability to liaise with senior IT and business stakeholders (up to C Suite).

- Excellent stakeholder engagement skills, with the ability to forge relationships quickly with key stakeholders.

Job Title: Project Manager

Headcount: 4

Duration: 6 months (12-15 month project, scope to extend)

Rate: £495-550 per day ideally, can go to £600 (Negotiable for right skill set/experience)

Location: Bristol Harbourside main location, London/Edinburgh travel 2-3 times per month.

Key Capabilities:
Typical activities would include:
▪ Takes ownership for delivering a prescribed budget for own area of the organization and/or conducts complex analyses on budget progress in other areas while working within established systems.
▪ Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
▪ Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.
▪ Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
▪ Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
▪ Delivers outcomes by leading others and working within established systems.
▪ Sets short term objectives and helps handle the performance of direct reports by working within performance management systems.
▪ Delivers own small-scale or medium-scale projects by working within an established programme management plan.
▪ Investigates standard and non-routines incidents and reports and provides authoritative advice to more senior colleagues while coordinating with all internal functions to facilitate effective implementation of compliance programmes to minimize risk exposures and ensure adherence with regulatory standards.
▪ Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks.
▪ Achieves planned commitments by developing short-term and/or medium-term work schedules and approving overtime or using additional resources as needed.

Role: Talent Acquisition Consultant (Graduate Opportunity)

Salary: Competitive basic pay + excellent commission structure

Location: Bristol

Role overview

This is a unique opportunity to be part of a growing consultancy arm of an expanding recruitment business.

We are looking for a Talent Acquisition Consultant to join our Bristol based delivery team. The role will focus on our ea Futures business – a programme aimed at helping graduates establish a career in Business Change & IT.

About ea Change

ea Change has been delivering IT and Business Change solutions within the Private and Public sectors since 1998.

We build enduring partnerships with our clients, developing a complete understanding of their needs so that we can deliver end-to-end solutions, ranging from a single interim expert through to large-scale teams.

Beyond all, we’re ethical and inclusive in our approach. We know a business is only as good as its people, which is why we not only employ the best, but source the very best talent for our clients too.

Responsibilities

• Generate candidates for our futures programme by writing detailed and capturing advertisements, contacting people on LinkedIn, going through job boards, and attending university career fairs
• Take candidates through the end-to-end process including an initial phone call, the video screening service, the psychometric assessment, and the interview stages
• Build and maintain and talent pool of individuals in all locations and keep the candidates warm through regular catchups
• Help with the strategy and development of the programme
• Maintain relationships with candidates and clients
• Be an expert on all things ea Futures
• Resource candidates for other internal vacancies
  

Personal attributes we look for:

• A love of dealing with people
• Highly motivated with a strong work ethic.
• Excellent communication skills.
• A good team player that can also work autonomously.
• Reliable, dependable, and trustworthy.
• A good sense of humour.
• An ability to build relationships fast.
• A strong sense of initiative.
  
  

What we like to see on CV’s:

• A degree in any discipline
• Any form of excellence – this could be an academic or sporting achievement
• Professional development – a promotion in a role or where you have taken additional responsibility and/or achieved any form of success.
• Hobbies and interests outside of work.
• Anything that demonstrates any of the above qualities.
  
  

ea Benefits

• Flexible working – we love coming into the office to get that team spirit but we also understand people have lives and if you would like to work from home more often, that is absolutely fine
• 25 days annual leave
• Birthday off for free
• Free onsite gym membership
• A thriving 5-a-side football team
• Workspace benefits that include yoga classes twice a week, circuits twice a week with a qualified gym instructor, discounts on local shops, and lots more
• Pension
• Being part of the ea family!

Role: Service Designer

Location: London - 2 days in office

Duration: 6 months with extensions expected

Rate: £625/day via umbrella

Excellent opportunity for a service designer to join a major banking client.

Experience required:

• At least 1 year of experience in service design, ideally with a background in other design roles
• Experience working with human centered design
• Ability to drive the design process forward
• Aptitude and willingness to take on an interesting new challenge
• FS experience is desirable but non-essential
• A history of working with small businesses e.g. SME clients

Role: Lead Service Designer

Location: London - 2 days in office

Duration: 6 months with extensions expected

Rate: £650/day via umbrella (negotiable - let's discuss!)

Excellent opportunity for a lead service designer to join a major banking client.

Experience required:

• Excellent stakeholder management
• Comfortable working with multiple stakeholders
• Ability to advise on future direction and research
• Experience in senior service design roles
• FS experience is desirable but non-essential
• Preferably, a history of working in large organisations

Send your CVs ASAP for a conversation.