Job title: Service Designer - Innovation / Propositions
Job type: Contract
Emp type: Full-time
Pay interval: Daily
Pay rate: Negotiable
Location: Remote / London
Job published: 07-09-2021
Job ID: 35933

Job Description

Applicants must reside and be eligible to work in the UK.


Job Role: Service Designer – Innovations / Propositions – London / Remote


Location: London / Remote


Rate: £550-650/day (umbrella rate, approx. £6200-7000/month net take-home after all tax deductions and umbrella fees)


Duration: 6 months (initially, extensions expected)


Service Designer – Innovations / Propositions – London / Remote


Excellent opportunity for an experienced Service Designer with experience in end-to-end Service Propositions to work with a Banking client on a Product/Service Innovations initiative. You will be instrumental in creating User-centred Products and Services for the Bank.




  • Plan, organise and lead qualitative research sessions, summarise what the team has learned, working with business stakeholders to generate insights
  • Analyse user needs in highly complex service areas
  • Lead on design concepts and help be instrumental in shaping delivery of services end-to-end
  • Ideation of possible service scenarios, verifying use cases, and sequences of actions
  • Lead on design workshops and design sprints with the team.
  • Lead iteration of design using insights from User Research sessions and business objective insights.
  • Understand technical / system limitations throughout the design process.  


Experience Required:


  • 3+ years’ Service Design experience
  • Experience shaping and leading on early design concepts, and working on new propositions
  • Experience working in an Agile environment